National Apprenticeship Week 2014

National Apprenticeship Week 2014 takes place from 3 to 7 March.  Now in its seventh year, National Apprenticeship Week is the time when all eyes are on Apprenticeships and it’s all about raising the profile amongst employers, individuals, teachers, parents and the media. Everyone with an interest in Apprenticeships across England is encouraged to get involved in this event.

As one of the UK’s Top 100 Apprenticeship Employers, Hays Travel are experts at training Apprentices and offering them their first steps to a wonderful career.

Whether you’ve already applied or you’re thinking about applying for our award-winning Apprenticeship Programme and would like to find out more, come and visit us on Thursday 6 March 2014 between 15:00 – 18:30 at our Sunderland branch (25 Vine Place, Sunderland, SR1 3NA) or our Darlington Centre branch (40 High Row, Darlington, DL3 7QW). The deadline for this year’s Apprentice applications is 21 March, so there’s still time to get yours in.

So, what can you expect from working as an Apprentice for Hays Travel? We grabbed some of our Apprentices – past & present and two Assessors from the Training Team, and asked them to give us the low down on life working and training with Hays Travel…

Retail Travel Apprentice – Hays Travel Birtley 

Laura BrightName
Laura Bright

Where do you work?
I work in the Birtley branch.

How long have you worked for Hays Travel?
6 months.

Tell us a bit about what your job and training entail…
My job entails working in a branch, serving customers, finding and selling them their dream holiday, whilst providing excellent customer service and helping my colleagues. Learning alongside other Apprentices, the training I receive is helping me to expand my knowledge on worldwide geography and improve on my customer service and selling skills. It’s also helping me to complete my NVQ qualification.

What qualifications are you working towards?
I’m currently working towards an NVQ Level 2 in Travel Services, which also includes functional skills in Maths, English and ICT.

Why did you decide to apply for a Travel Apprenticeship with Hays Travel?
I’d always wanted to work in travel and, after completing a travel and tourism course at college, I knew this was the industry I wanted to be in. I’d heard of the opportunities Hays Travel had to offer and took the chance to apply, with the hope of starting my career in travel.

How did you feel when you were offered the position?
I felt proud of myself! I felt excited to start, knowing it was a job I was going to enjoy.

What do you like about working for Hays Travel?
I love working in a customer facing role and the team make it a great place to work!

What advice would you offer to anyone considering a career in travel?
An Apprenticeship at Hays Travel is a great way to get into the travel industry. The industry is so fast paced and ever changing, so from the start you gain experience and continually learn something new, whilst gaining a qualification at the same time.

Where is your next holiday destination or favourite holiday destination?
My next holiday destinations are Zante and Magaluf with my friends!

What three items can you never leave at home when you’re going on holiday?
Probably make-up, my phone and hair straightners!

Where do you see yourself in 5 years time?
I hope I’m still working at Hays Travel as a Travel Consultant, having gained more experience and knowledge! Hopefully, I will be still enjoying the job as much as I currently am.

Hays Faraway Product Apprentice – Head Office

Sian Potter Name
Sian Potter

Where do you work?
I work at Head Office, within the Long Haul Product department for Hays Faraway, which is a subsidiary company of Hays Travel.

How long have you worked for Hays Travel?
6 months.

Tell us a bit about what your role entails…
My job is a mixture of creating marketing mediums for the Hays Faraway branch, as well as putting deals and offers together for the website and brochures. My training is based around the work that I do and involves observing others and then trying tasks for myself. I attend regular training sessions with the other Apprentices to learn a variety of subjects relevant to my role and NVQ.

What qualifications are you working towards?
I am currently working towards an NVQ Business Administration Level 2. In my own time, I’m also working towards an NVQ unit in Travel Geography to provide me with extra destination knowledge, as this would benefit me greatly due to the nature of my role.

Why did you decide to apply for an Apprenticeship with Hays Travel?
After completing a travel course at college, I thought a job in travel was the obvious next step. I heard about the Hays Travel Apprenticeship scheme whilst at college. The more I looked into it, I thought it would be better suited to me, rather than going onto further education and university. I didn’t realise there were so many different opportunities available, but it’s so much more than just a travel agent shop on the high street.

How did you feel when you found out you’d got the job?
I couldn’t believe it! I was so shocked I burst out in tears and laughed at the same time. Afterwards, all I could think was “I feel so grown up!”.

What’s your favourite thing about being a Hays Travel Apprentice?
I have made lots of new friends and it’s great to have the support on hand from them, as well as my colleagues and Assessors. I thoroughly enjoy coming to work and have felt so welcome since joining the company.

What advice would you offer to anyone considering starting an Apprenticeship?
Knowing you are able to complete your NVQ by doing the work you enjoy is so rewarding, just go for it! Don’t think of it as just a job with training; it’s a step closer to a career of your choice.

Where is favourite holiday destination?
My favourite holiday destination was a little island hotel off the coast of Porec in Croatia. The weather was absolutely beautiful and we went on some fantastic excursions to the Plitvice Lakes and Lake Bled in Slovenia, which was just a short coach drive away over the border. I would definitely go back again at some point in the future.

What three items can you never leave at home when you’re going on holiday?
A good book, a camera and my make up bag.

Where do you see yourself in 5 years time?
In 5 years time I would like to have progressed my career with Hays Travel and be in a position with an Apprentice of my own to mentor.

Retail Travel Apprentice – Hays Travel Wallsend

Nathan PattersonName
Nathan Patterson

Where do you work?
I work in the Wallsend branch.

How long have you worked for Hays Travel?
I have worked for Hays Travel for 18 months.

How have you found working for Hays Travel?
I have really enjoyed it so far. I have learnt a lot which helped me have a successful 1st year and, with continued support from my Manager and the Training team, I am hoping to complete my 2nd year of the Apprenticeship programme. I have a dedicated Training Assessor who is always there if I need any help with my NVQ work.

What qualifications have you achieved?
I have achieved an NVQ Level 2 in Travel Services and I’m working towards a Level 3.

Have you achieved any additional qualification e.g. First Aid, Product Knowledge etc?
I have achieved High Flier status for exceeding my sales targets and received recognition from the company for this. I have been nominated for an award recognised by the Travel Industry. I will be attending the Agent Achievement Awards ceremony in London soon to find out if I am the winner of Young Agent of the Year.

Where is your next holiday destination?
Ibiza in the summer – bring it on!!!

Would you recommend a Hays Travel Apprenticeship?
I would recommend a Hays Travel Apprenticeship, as it gives you experience whilst learning at the same time. All in all, it makes you a more knowledgeable and confident member of staff and the support is fantastic.

How would you describe working for Hays?
I would describe working for Hays as brilliant. I could not have asked for a better team, as they continually push and support me to become the best I can be. I really enjoy working with customers and I receive great satisfaction at knowing that I have found them the perfect holiday!

Web Marketing Assistant – Head Office

SarahScottName
Sarah Scott

Where do you work?
I work in the Web Marketing Department based at Head Office.

How long have you worked for Hays Travel?
18 months.

How have you found working at Hays Travel?
My first year was challenging, but with the support from my department I settled in. I find the work itself really interesting and challenging, which contributes to my personal development. Every day is different as new work arises that could take priority over other projects, so organisation is key. This is just one of the skills that I have developed since starting my Apprenticeship and has helped me greatly in my role.

What qualifications have you achieved?
I have already achieved an NVQ Level 2 Business Administration and I’m now working towards an NVQ Level 2 in Customer Service.

Have you achieved any additional qualification e.g. First Aid, Product Knowledge etc?
I have gained insight into the Hays products as well as Hays Faraway products, by attending in-house training sessions and doing my own research. I recently attended a first aid course and am now an appointed First Aider.

Would you recommend an Apprenticeship with Hays Travel?
Yes. The Head Office positions are very unique as, although Apprentices study the same qualification, a lot of the work elements are extremely different depending on the area you work in! There are excellent career prospects available here and you get to work in a great friendly working environment.

How would you describe working for Hays?
Friendly family run business that has a genuine interest in their employees. They encourage employee development by offering dedicated training to enhance skills and opportunities for career progression. The company also host an annual awards ceremony which takes place at the Christmas Party and is the perfect way for employees to be recognised for their hard work and achievements throughout the year.

Training NVQ Assessor – Head Office

Steve Wright Gemma-Morrell


Name
Steve Wright & Gemma Morrell

How long have you worked for Hays Travel and how long have you been an NVQ Assessor?
Steve – I have worked for Hays Travel for 14 years and have been an Assessor for 4 years. Prior to being an Assessor I worked within one of the Finance Teams within Head Office.

Gemma – I have worked for Hays Travel for 19 years, joining as an Apprentice (or YTS as it was known back then!) in retail. I then transferred into the Call Centre, before joining the Head Office team in a Support function. I have been an Assessor since November 2010.

What does the role of an Assessor involve?

  • To observe and assess a range of NVQ learners in the workplace
  • Review learner portfolios and evidence
  • To support learners by developing their underpinning knowledge
  • To provide training support to learners as required
  • Identify learner training needs
  • Plan and deliver training programmes, including the coordination of functional skills
  • Record and report on learner progress
  • Attend regular standardisation meetings
  • Plan and deliver vocational training programmes and workshops
  • Work closely with training staff and candidates’ line managers

Who do you support – Head Office or Retail Apprentices or both?
We support Apprentices in both Retail and Head Office; however Steve primarily supports those based at Head Office.

What is each visit like?
Each visit is completely different as the Apprentices roles vary, their work activities differ and they deal with different situations. We see knowledge and confidence grow and skills develop, whilst they gain more responsibilities and experience.

What do you expect from your Apprentices?
We expect all Apprentices to give 100% in what they are asked to do, both in their job roles and in their NVQ qualifications. They need to be hardworking, committed and punctual in work and training and be prepared to put in the time and effort required to turn potential into success.

What additional help and support can you provide to each Apprentice?
Every Apprentice is supported on an individual basis, dependant on their needs and learning style, to ensure all their needs are met. Our training team, including all Assessors, offer a wide range of support including training sessions, NVQ support and functional skills support.

What do you like about working for Hays Travel?
With a combined length of service of 33 years I think that speaks volumes about how we feel about working for such a dynamic company. It gives us great pleasure and a massive sense of achievement to know that we are able to give back and share the knowledge and experience we have gained from our trade.

This family orientated business, which stems from the Managing Director, John Hays, has a great influence within departments and branches across the company. The company value their customers and are committed to the development of their staff. The social side of the company is great, especially the Garden and Christmas parties, which are the envy of other companies.

National Apprenticeship Week 2013: Meet the Managers

In the second of our National Apprenticeship Week blogs, we focus on Hays Travel staff members who started out as apprentices and worked their way up. As one of the UK’s Top 100 Apprenticeship Employers, we’re experts at training apprentices and offering them wonderful career progression. Last year, our in-house training  department received a glowing OFSTED report, as well as scooping the Large Employer of the Year award at the North East Training Awards. The deadline for applications for this year’s programme is 15th March 2013, so there’s still time to apply. Wondering where a Hays Travel apprenticeship could take you? We asked these three employees, who’ve all come a very long way since they started as apprentices…

 

Emma DruryThe Independence Group  Support Manager

Name: Emma Drury

What is your job title? Independence Group Support Manager

Tell us a bit about what your job entails… I look after the Independence Group (IG) support team based at head office in Sunderland. The Hays Travel Independence Group is a consortium that gives independent travel agencies Hays Travel’s support, backing and systems. Day-to-day, I offer advice to our IG members, working to resolve any queries they might have. I help new members to set up, making sure they’re ready to trade, as well as issuing and monitoring IG member contracts and managing insurance applications. A really important part of my job is making sure that the regulatory bodies such as ABTA and CAA are kept up to date with any amendments or new members. I also organise our conferences, both in the UK and overseas.

When did you join Hays Travel as an apprentice? July 2003.

What department did you work in when you were an apprentice? I started out in retail, at the Hays Travel Chester-le-street branch.

 What qualifications did you work towards? NVQ Travel services.

How did you work your way up from being an apprentice to where you are today? I moved around departments to gain as much experience as I possibly could. I also covered for two managers while they were on maternity leave, giving me experience of different areas of the business. Whilst I was covering for maternity leave as a Retail Support Manager, I was able to complete my NVQ in Management.

 What made you decide to apply for a travel apprenticeship with Hays? I had previously completed my school work experience at a Thomas Cook travel agency and loved it. The following year, when I was leaving school, Hays offered the apprenticeship programme. I liked the sound of it, so applied direct to my nearest branch.

What is your favourite memory about the apprenticeship? I loved being able to go to work and study at the same time – and make money! Plus there was a conference in Blackpool for all apprentices to attend, which was fab!

What do you love most about the job you have today? Managing my happy, bubbly team and working with the IG members on a day-to-day basis; no two days are the same.

What advice would you offer to anyone considering a career in travel? Go for the Hays Travel apprenticeship – you’re encouraged to move around different areas of the travel business, which will enable you to gain the skills you need to progress in your career.

What would be your ultimate job in travel? I’m not too sure at the moment – business changes so quickly!

Where’s your favourite holiday destination? Cyprus.

 What three items can you never leave at home when you’re going on your holidays? My phone, make-up and bikini.

Harriet Grainger Assis man 004The Assistant Branch Manager

Name: Harriet Grainger

What is your job title? I’m the Assistant Branch Manager of Hays Travel’s Houghton shop.

Tell us a bit about what your job entails… Booking people’s dream holidays whilst delivering exceptional customer service., assisting with the management and running of the branch, finding new ways to maximise sales and completing admin and branch duties on a day-to-day basis.

When did you join Hays Travel as an apprentice? August 2006.

What department did you work in when you were an apprentice? I started off in retail, in our Sunderland branch.

What qualifications did you work towards? NVQ  in Travel and Tourism, Level 2 and 3.

How did you work your way up from being an apprentice to where you are today? Hard work and determination!

What made you decide to apply for a travel apprenticeship with Hays? Job security at the end of the apprenticeship, along with the excellent reputation Hays Travel has.

What is your favourite memory about the apprenticeship? Training days, as I got to meet the other apprentices from different branches.

What do you love most about the job you have today? The fantastic team I work with in my current branch and the dynamics of travel; it has changed so much during the seven years I’ve been in the industry.

What advice would you offer to anyone considering a career in travel? Go for it, it is an enjoyable industry that is constantly changing.

What would be your ultimate job in travel? Regional Sales Manager.

Where’s your favourite holiday destination? Mexico, which is why I am going this year for the fourth time!

What three items can you never leave at home when you’re going on your holidays? iPod, Pringles, bikini.

John MilburnThe Head of Operations

Name: John Milburn

What is your job title? Head of Operations

Tell us a bit about what your job entails…I oversee a number of support and service teams within the company. The biggest part of my job is looking after the day to day support and operations of our Independence Group Members. No two days are the same; it can vary from setting up a new tour operation to designing documentation!

When did you join Hays Travel as an apprentice? 7th July 2003

What department did you work in when you were an apprentice? Tour Operator Payments

What qualification did you work towards? Business Administration NVQ Level 2

How did you work your way up from being an apprentice to where you are today? I completed my NVQ and decided to move around the business. First, I moved to Customer Services and after six months, I decided I wanted to pursue my career back in Tour Operator Payments. After a further six months, I was completing my Team Leader NVQ and at the age of 18, I was given my first Team Leader role. From then on, I built on my knowledge and progressed into other areas of the business. Over the next five years, I covered many roles including: Customer Services Supervisor, Acting Customer Services Manager, Acting Administration Manager, Hays Beds Customer Services, Agent Support Manager and Isell Systems Support Manager. Over the last four years, I have been heavily involved in the development of Isell (our in house selling system). As this covers almost all of the business, it has given me the opportunity to build on my knowledge further and get me where I am today!

What made you decide to apply for a Travel Apprenticeship with Hays? I liked the idea of working whilst gaining a qualification and had been recommended to Hays Travel via a friend.

What’s your favourite memory about your apprenticeship? I really enjoyed coming to work and learning something new each day; a lot of the time you can use your work to help you in your NVQ.

What do you love most about the job you have today? I love the people I work with and the fact that after almost ten years, I still learn something new nearly every day!

What advice would you offer to anyone considering a career in travel? Do it! It’s really diverse and gives you so much opportunity to learn and progress.

What would be your ultimate job in travel? Operations Director (some day!)

Where’s your favourite holiday destination? Ayia Napa

What three items can you never leave at home when you’re going on your holidays? Bottle opener, paracetamol and Hawaiian shorts.

 

Thinking of applying for our apprenticeship yourself? The deadline is next Friday, 15th March 2013. You can find out more or apply online here. Or why not pop into one of National Apprenticeship Week open days? The dates are below and you can locate the Hays Travel shops where they’re happening here.

Monday 11th March: Newcastle (10:00am – 4:30pm)

Tuesday 12th March: Stockton (10:00am – 4:30pm)

Wednesday 13th March: Durham (10:00am – 4:30pm), Malton, North Yorkshire (10:00am – 12:30pm), Pocklington, North Yorkshire (2:00pm – 5:00pm)

Thursday 14th March: Ripon, North Yorkshire (10:00am –12:30pm), Northallerton, North Yorkshire (1:30pm – 4:30pm)

Friday 15th March: Sunderland, (10:00am – 4:30pm)

National Apprentice Week 2013: Meet Our Apprentices

Next week is National Apprenticeship Week, which aims to celebrate all that’s brilliant about apprenticeships. As proud providers of an award-winning apprenticeship programme, we know a thing or two about that; in the last two years alone, we’ve kick started the careers of over 100 people. The deadline for this year’s apprentice applications is 15th March 2013, so there’s still time to get yours in. But what can you expect? We grabbed three of our apprentices and asked them to give us the low down on life working and training with Hays Travel…

Web Marketing Apprentice

sarah_scott

Name: Sarah Scott

Where do you work? I work in the Web Marketing department at Hays Travel’s head office in Sunderland.

How long have you worked for Hays Travel? Seven months.

What qualifications are you working towards? This year, I’m working towards my NVQ Level 2 in Business Administration. Next year, I’ll be moving on to the NVQ Level 2 in Customer Services.

Tell us a bit about what your job entails… I help maintain the functionality of the Hays Travel website by checking to make sure everything is working properly. I also help load holiday offers to the site and help build and load web pages, adding SEO (search engine optimisation) data.

What about the training side of things? My NVQ assessor visits me regularly to give me feedback and set me targets.

What made you decide to apply for a travel apprenticeship with Hays? With the Hays Travel Apprenticeship you get the chance to earn while you’ll learn. I knew this would be a great opportunity for me to gain a qualification and better myself. I did plenty of research on the company and found that Hays Travel really support you with your qualification and help you achieve the best.

How did you feel when you found out you’d go the job? I was excited, happy and nervous, but I couldn’t wait to start.

What’s your favourite thing about being a Hays Travel apprentice? The excellent career prospects and the great, friendly working environment in the office.

What advice would you offer to anyone considering a career in travel? Go for it! If you love travel, then you will love to work with Hays Travel. People who work here have a passion for travel and a commitment to helping customers make the most of their holidays.

Where’s your favourite holiday destination? Canada.

What three items can you never leave at home when you’re going on your holidays? My phone, money and my iPod.

The Retail Apprentice

Nathan Patterson

Name: Nathan Patterson

Where do you work? I work at the Wallsend branch of Hays Travel.

 How long have you worked for Hays Travel? Since August 2012.

What qualifications are you working towards? I am working towards a NVQ Level 2 (this year) and  Level 3 (next year) in Travel Services.

Tell us a bit about what your job entails… I greet and help customers face-to-face, answer telephone queries and book and sell holidays. I also help with other important duties around the shop, such as making sure the brochure racks are stacked, updating the window display and adding customers’ passport details on to the computer systems.

What about the training side of things? The training at Hays Travel has been brilliant. My assessor Gemma comes to see me every few weeks and offers great support. There is always someone here to help out, whether it be a team member within the shop or my assessor. Gemma gives me great help and guides me towards gaining my NVQ. When I first began my apprenticeship, I made some visits to the training centre in Sunderland, where I got to meet other apprentices and learn more about my job ready for my return to the branch. I love the training – I get to learn every aspect of the job and the team are always happy to answer any questions. In fact, some of them started out their careers as Hays Travel apprentices themselves!

 What made you decide to apply for a travel apprenticeship with Hays? I had always had an interest in the travel industry, however when I left school I wasn’t sure exactly what I wanted to do. I spent a year at college studying for A-Levels,but they weren’t for me. I began to investigate apprenticeships and thought that an apprenticeship within the travel industry would be perfect. Soon afterwards, I came across the Hays Travel apprenticeships and applied straight away. It’s the best career move I could have made.

How did you feel when you found out you’d go the job? I was over the moon and I just couldn’t wait to start.

What’s your favourite thing about being a Hays Travel apprentice? I think my favourite thing about being a Hays Travel apprentice is being able to book and sell holidays. Also, having a a brilliant team within the branch and at training, who support me all the way.

What advice would you offer to anyone considering a career in travel? I would say go for it, it’s brilliant! In the beginning, there’s a lot of training involved so you can’t sell holidays straight away, however during this time you find out everything you need to know. By the time it comes to you selling, you’re fully prepared!

Where’s your favourite holiday destination? Florida. It was the best holiday ever and I loved every second of it. I wanted to go since the age of 3, but my mam needed to save up for us to go. I went at the age of 16, when I thoroughly appreciated it and enjoyed the experience. I’d love to go again one day.

What three items can you never leave at home when you’re going on your holidays? My iPod, a phone that works abroad and toothpaste!

 

Hays Beds and Transfers Apprentice

Eva ChanName: Eva Chan

What department do you work in? Hays Beds and Hays Transfers- our hotel and accommodation bed bank and overseas transfer service.

How long have you worked for Hays Travel? Six months.

What qualifications are you working towards? NVQ Business Administration and NVQ Customer Services.

Tell us a bit about what your job entails… My job roles include competitor analysis (comparing Hays Beds’ and Hays Transfers’ prices with those of competitors), loading transfers on to the system and sourcing and designing the offers for our weekly newsletter and communicating and negotiating with our overseas suppliers. I also answer queries via emails and telephone calls, take telephone messages, produce statistics and reports, assist other departments with their sourcing of information.

How about the training side of things? My assessor comes to visit every four to six weeks; he offers support and guidance by answering any questions, whether it is relative to my NVQ or to my job role. The training department are very friendly and they offer support by holding enjoyable and beneficial training sessions. As part of the NVQ, I have also taken and succeeded in tests such as the ICT Functional Skills and Technical Certificates.

What made you decide to apply for a travel apprenticeship with Hays? I had been studying Travel and Tourism in my GSCEs and A-Levels, which I enjoyed. I wanted to look for a job role in travel and managed to find a vacancy for Hays Travel on the Apprenticeships.gov.uk website.

 How did you feel when you found out you’d got the job? Very happy and quite surprised. I thought I wouldn’t get the job because I was so nervous in the interview!

 What’s your favourite thing about being a Hays Travel apprentice? My favourite thing about being a Hays Travel apprentice is being able to work with my department – they made me feel very welcomed from my first day and it is like having a second family.

What advice would you offer to anyone considering a career in travel? My advice would be to apply for an apprenticeship so you can gain a qualification and work experience within the industry.

Where’s your favourite holiday destination? Hong Kong

What three items can you never leave at home when you’re going on your holidays? Money, clothes and my phone.

Thinking of applying for our apprenticeship yourself? The deadline is next Friday, 15th March. You can find out more or apply online here. Or why not pop into one of National Apprenticeship Week open days? The dates are below and you can locate the Hays Travel shops where they’re happening here.

Monday 11th March: Newcastle (10:00am – 4:30pm)

Tuesday 12th March: Stockton (10:00am – 4:30pm)

Wednesday 13th March: Durham (10:00am – 4:30pm), Malton, North Yorkshire (10:00am – 12:30pm), Pocklington, North Yorkshire (2:00pm – 5:00pm)

Thursday 14th March: Ripon, North Yorkshire (10:00am –12:30pm), Northallerton, North Yorkshire (1:30pm – 4:30pm)

Friday 15th March: Sunderland, (10:00am – 4:30pm)

 

Our ward-winning training team with some of pour current apprentices.

Our ward-winning training team with some of our current apprentices.

 

 

We’re Investors in People (again!)

Just some of the people who work for us, at our Sunderland retail branch.

Great news for Hays Travel staff as we retain a prestigious award…

Following a recent assessment, we’re pleased to announce that we have successfully retained our Investors in People (IIP) award.

The Investors in People programme is very important because it reviews how we support and develop the people who work for the company.

Commenting on the award, Managing Director John Hays said:

“It is a fantastic achievement to retain this prestigious award and what is even better is to receive such positive feedback from the IIP assessor who made many observational comments about the company and the people within it.”

Some of the comments made by the IIP assessor included:

“The culture within the company is very positive, people enjoy working for the company believing it to be a good place to work where
people are proud of the reputation the company has within the Travel Industry.

“A number of staff interviewed mentioned the company’s involvement in developing community partnerships and the provision of a dedicated budget for each area to support local initiatives, the Assessor recognised this as being an area of good practice and a demonstration of the company’s commitment to social responsibility.”

We’re really proud of all our staff, especially those who took part in the assessment. None of it would have been achievable without the hard work and dedication of our excellent Training team, who constantly ensure that personal development is enhanced across the company.

The IIP award really is testament to how people are valued here at Hays Travel.

If you’d like to come and work with us, why not take a look at our latest travel jobs? There are currently vacancies at our Head Office in Sunderland, as well as in retail branches in the North East, North West and North Yorkshire.

Just some of the people who work for Hays, at the Sunderland retail branch.